Terms of Service

Effective July 13, 2026 · Last updated October 27, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Kovarra LLC, a Florida limited liability company doing business as AllinOS ("we," "us," or the "Company") governing your access to and use of the AllinOS application and related services (the "Service"). By creating an account or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. The Service

AllinOS is a sales operating system for in-home sales professionals: customer relationship management, quoting and pricing, electronic signatures, customer portals, email and text communication, AI-assisted drafting and analysis, and related tools. Features may evolve as the product improves.

2. Eligibility and accounts

You must be at least 18 years old and using the Service for business purposes. A seat is licensed to one named sales professional. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Sharing one seat among multiple people is not permitted.

3. Seats

Seats are provided by your company. There is no charge to you for a seat, no card is collected, and no payment is processed through the Service. Your company decides which seats are active; when a seat is deactivated, access to the Service ends and your data is retained per Section 7. The business line described below is included with every seat at no charge.

4. The business line

Every seat includes a dedicated texting and call-forwarding phone number at no additional charge. You choose the number from available inventory in the app. There is no monthly fee for the line, no card is required, and nothing is charged for its use. Usage is metered in units for visibility only: one per text message, three per picture message, and two per started minute of forwarded calls or voicemail, counting both directions. A runaway-usage ceiling automatically pauses any line showing abnormal volume pending review.

The phone number is provisioned and hosted by us through our carrier for use with the Service. If your seat is deactivated or you leave the Service, the number is held for 30 days, during which it can be reactivated or you may request that it be ported out to a carrier of your choice; we honor port-out requests for your line's number. After the hold, the number is released.

5. Deactivation

Your company may deactivate your seat at any time, and you may ask your manager to deactivate it. Access ends when the seat is deactivated; your data is retained per Section 7.

6. Intelligence credits

Intelligence credits meter the AI features. No seat has a monthly limit of its own. Every seat draws on your company's account, and each seat's use is still recorded so your company can see it. The account has a monthly safety ceiling. If the account reaches it, AI features pause for every seat except the account's administrators until the first of the next month or until the ceiling is raised, and the rest of the Service keeps working. Administrators are notified when the account's use for the month passes 50 percent and 80 percent of the ceiling. Credits reset on the first of each month, do not roll over, and have no cash value.

7. Your data

As between you and us, you own the customer records, quotes, documents, and communications you put into the Service ("Customer Data"). You grant us the limited rights needed to host, process, back up, and display Customer Data in order to operate the Service. Our collection and use of personal information is described in the Privacy Policy. If your seat ends, you may request an export of your Customer Data within 30 days.

8. Acceptable use

You agree to use the Service only for lawful business purposes. You will not: send spam or communications that violate applicable law (including the TCPA, CAN-SPAM, and laws governing the recording of calls and conversations); store data you have no legal right to hold; attempt to probe, disrupt, or reverse engineer the Service; misuse another person's identity or credentials; or resell, sublicense, or white-label access without our written agreement.

9. AI-generated content

AI features draft messages, summaries, and analysis to save you time. AI output can be inaccurate or incomplete. You are responsible for reviewing AI-drafted content before it is sent or relied upon, and for every communication sent from your account. AI output is provided as a drafting aid, not professional, legal, or financial advice.

10. Intellectual property

The Service, including its software, design, and branding, is owned by the Company and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your seat is active, and no other rights. If you send us feedback or suggestions, we may use them without restriction or obligation.

11. Third-party services

The Service interoperates with third-party providers such as Telnyx (phone numbers, texting, and calls), AI model providers (Anthropic and Google), and email providers you choose to connect. Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You will defend and indemnify the Company against claims arising from your Customer Data, your communications with your customers, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or terminate access for non-payment or a material violation of these Terms, with notice where practicable. You may stop using the Service at any time. Sections that by their nature should survive (including 6, 9, and 11 through 13) survive termination.

16. Changes to the Terms

We may update these Terms as the Service evolves. If a change is material, we will notify you in the app or by email before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules. The exclusive venue for any dispute is the state or federal courts located in Florida, and each party consents to their jurisdiction.

18. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms: email spencer@kovarra.com, or text or call (656) 204-5672.