Terms of Service

Effective July 13, 2026 · Last updated August 6, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Kovarra LLC, a Florida limited liability company doing business as AllinOS ("we," "us," or the "Company") governing your access to and use of the AllinOS application and related services (the "Service"). By creating an account or using the Service, you accept these Terms. If you do not agree, do not use the Service.

1. The Service

AllinOS is a sales operating system for in-home sales professionals: customer relationship management, quoting and pricing, electronic signatures, customer portals, email and text communication, AI-assisted drafting and analysis, and related tools. Features may evolve as the product improves; we will not materially reduce what your subscription includes during a paid period.

2. Eligibility and accounts

You must be at least 18 years old and using the Service for business purposes. A seat is licensed to one named sales professional. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Sharing one seat among multiple people is not permitted.

3. Subscriptions and billing

Seats are billed monthly in advance through Stripe at the price shown on your Plan & Billing page. Prices may change with at least 30 days' notice; a change never applies retroactively to a period you have already paid for. We never store your card details; payment credentials are handled entirely by Stripe. Free trials: a seat may start with a free trial of the length stated when it is offered. When a trial ends without an active subscription, access to the Service locks until a subscription begins; your data is retained per Section 7. A trial does not require a card, but paid add-ons purchased during a trial (such as the business line below) bill from the moment of purchase and continue until canceled, including after the trial ends.

Founding seats: a seat activated at the founders rate of $100 per month keeps that rate for the life of the subscription. As long as the subscription remains active without lapse, the monthly price will never increase, and the price-change right above does not apply. If a founding subscription is canceled or lapses for non-payment, a new seat is offered at the then-current rate.

4. The business line add-on

The optional business line add-on provides a dedicated texting and call-forwarding phone number for $5 per month, including 300 usage units each calendar month. Usage is metered in units: one per text message, three per picture message, and two per started minute of forwarded calls or voicemail, counting both directions. Buying a line mid-cycle bills an immediate prorated charge for the remainder of the cycle; if you later activate a seat subscription, the line joins that subscription as a single combined bill.

Usage beyond the included units is prepaid: by purchasing the line you authorize us to automatically charge the card on file $5 for each additional block of 250 units at the moment your included units run out, so texting never stops mid-conversation. Unused top-up units roll over to the next cycle. If a top-up charge fails, texting on the line pauses (never your seat) until the card is updated from Settings. A runaway-usage ceiling automatically pauses any line showing abnormal volume.

The phone number is provisioned and hosted by us through our carrier. If line billing ends for any reason, the number is held for 30 days, during which you may reactivate it or request that it be ported out to a carrier of your choice; we honor port-out requests for your line's number. After the hold, the number is released. Canceling the line is by request today (contact us and it is done the same day) or through the Stripe billing portal; a canceled line stays active through its paid period and is not prorated.

5. Cancellation and refunds

You may cancel your seat at any time from the Plan & Billing page in Settings, and the line add-on by request or through the Stripe billing portal. Cancellation takes effect at the end of the current billing period, and your access continues until then. Except where required by law, fees are non-refundable and we do not prorate partial months.

6. Intelligence credits

Each seat includes a monthly allowance of intelligence credits that meters the AI features. The allowance resets on the first of each month, does not roll over, and has no cash value. When an allowance is exhausted, AI features pause until the reset; the rest of the Service continues to operate. Additional credit blocks may be purchased from plan settings as a one-time charge stated at the time of purchase; purchased blocks apply to the current month's meter, follow the same reset rules, and likewise have no cash value.

7. Your data

As between you and us, you own the customer records, quotes, documents, and communications you put into the Service ("Customer Data"). You grant us the limited rights needed to host, process, back up, and display Customer Data in order to operate the Service. Our collection and use of personal information is described in the Privacy Policy. If your subscription ends, you may request an export of your Customer Data within 30 days.

8. Acceptable use

You agree to use the Service only for lawful business purposes. You will not: send spam or communications that violate applicable law (including the TCPA, CAN-SPAM, and laws governing the recording of calls and conversations); store data you have no legal right to hold; attempt to probe, disrupt, or reverse engineer the Service; misuse another person's identity or credentials; or resell, sublicense, or white-label access without our written agreement.

9. AI-generated content

AI features draft messages, summaries, and analysis to save you time. AI output can be inaccurate or incomplete. You are responsible for reviewing AI-drafted content before it is sent or relied upon, and for every communication sent from your account. AI output is provided as a drafting aid, not professional, legal, or financial advice.

10. Intellectual property

The Service, including its software, design, and branding, is owned by the Company and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and no other rights. If you send us feedback or suggestions, we may use them without restriction or obligation.

11. Third-party services

The Service interoperates with third-party providers such as Stripe (payments), Telnyx (phone numbers, texting, and calls), AI model providers (Anthropic and Google), and email providers you choose to connect. Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You will defend and indemnify the Company against claims arising from your Customer Data, your communications with your customers, or your violation of these Terms or applicable law.

15. Suspension and termination

We may suspend or terminate access for non-payment or a material violation of these Terms, with notice where practicable. You may stop using the Service at any time. Sections that by their nature should survive (including 6, 9, and 11 through 13) survive termination.

16. Changes to the Terms

We may update these Terms as the Service evolves. If a change is material, we will notify you in the app or by email before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

17. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules. The exclusive venue for any dispute is the state or federal courts located in Florida, and each party consents to their jurisdiction.

18. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms: email spencer@kovarra.com, or text or call (656) 204-5672.